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You want to design steps in the application process to implement a systematic pattern of actions towards your candidates. The process could be very simple: "Recieve application, interview, hire". But in the real world it is much more complex. And sometimes not all applicants follow the same process. Therefore you have to plan for a process with more that one way from start to finish.
Let's look at a few examples:
Example 1:
| 1. | Applicant send open application |
| 2. | You answer with a "thank you for you letter- we will return to you" |
| 3. | You call for an open interview |
| 4. | You conduct an open interview |
| 5. | The candidate recieves a letter with answer from the open interview (you may have found a position for the candidate) |
| 6. | You conduct a specific interview |
| 7. | The candidate receivs an answer on the specific interview |
| 10. | The candidate receives answer with test results |
| 11. | The candidate is called for a presentation for the customer |
| 12. | The candidate gets the job offer |
| 13. | The candidate is hired |
| 14. | You conduct a follow up interview |
| 1. | Candidate sends specific application. |
| 2. | You answer with a "thank you for you letter- we will return to you" |
| 3. | You call for a specific interview |
| 4. | You conduct a specific interview. |
| 5. | Candidate receives rejection letter. |
These are just examples, but what we already notice is that:
1. There might be quite a lot of different events during a process
2. Each event can have 0, 1 or several outcomes and thus consequential events
Once you have written down the process that suits the way you want to do business best, you can enter it into the system. Once you have done so, every activity can easily be categorized, and you can easily determine where in the process a given applicant is, and last but not least, you avoid building a backlog of unperformed activities. No more candidates that you forgot about or that got stuck in a pile of paper on some desk.
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http://www.channelcrmhelp.com/index.html?net_sas_processsteps.htm
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