Quality of Service

Quality of Service is all about making sure that your work with your candidates is correct and timely. In other words: That you ensure that all candidates get the correct answer within the timeframe they expect to get it.

If you and your colleagues make sure that you always plan for the next step when concluding an activity - eg. that you plan to send a reply letter, when you receive an application - then the ToDo list will ensure a visible markup of all activities not yet performed and their deadlines.

But what if there is no planned next activity?

To find out and to monitor this, we have created a list called: Quality of Service for Applicants.

In short - what the list does is that it runs through all data concerning activities on applicants connected to postions not yet filled. For each activity a check is performed to determine whether a follow up activity is needed, and if it has been planned. If the follow up activity is required but not yet planned the activity is shown in bold red letters.

In the example below, the third activity is OK since we have planned for a Waiting-letter. The two activities above are not OK since both the Waiting-letter and the Open Application requires follow up but none has been planned so far.

You can navigate and sort the list like any other in the system. Double click on a row will open the applicant window.

Page url: http://www.channelcrmhelp.com/index.html?net_sas_qos.htm