Upgrade database formats

From time to time the changes in new versions of ChannelCRM will require changes to the format the database as well. It is therefore not sufficient to upgrade the ChannelCRM program in itself. Changes must be made to the SQL Server database.

To implement these changes require that you can get at SQL Server with dbo rights to the database where data resides (usually called CCRMDB).

If you do have these rights, you can launch the CRM Manager (located on the customer portal under www.channelcrm.dk). Within the program you choose "Upgrade database format". The upgrade will normally take a few seconds.

Hint: If you can log on the server where SQL Server is as Administrator, you can start CRM Manager here. Use Windows Authentication when starting CRM Manager, and you're sure to have enough rights to upgrade the database format.

NOTE: For CRM Manager to be able to upgrade the database format, CRM Manager has to be of latest version.  CRM Manager includes definitions of database changes and the newest definition will not exist in an old version of the CRM Manager.

Page url: http://www.channelcrmhelp.com/index.html?net_upgradedatabase.htm